MP4 Videos don't work in Safari but do work in Chrome and Firefox

[Dani_MB]

https://www.mueller-brunke.com

[arminunruh]

can u try to turn off these 3 boxes?
in lay options

[Dani_MB]

@arminunruh Hi there, these boxes are not turned on. Any other ideas are welcome!

[arminunruh]

ok can you try to export one of the videos that dont play in safari using
https://handbrake.fr/

and try to use some web preset. so it should for example be a .mp4 video, with h.264 codec

also make sure your iphone and your macbook dont have low power mode enabled

[Dani_MB]

@arminunruh Hi Thanks for your reply. all the videos are this format : MPEG-4 AAC, H.264 so that should not be the problem. Also regarding the low power mode, these videos not only not working on my safari but also on other peoples Safari.

[Dani_MB]

also if i drag the video into safari it works so it has to be a Laytheme issue

[Dani_MB]

just to add to this. The Videos are MP4 files with the codec being MPEG-4 AAC H.264

[arminunruh]

hey!

https://test2.laytheme.com/video-element-test/

look, here this video works on safari (when u scroll down).
but on your website, the videos dont work on safari.

like for example, the first one here:
https://www.mueller-brunke.com/category/fashion/

can u make sure u have the latest lay theme version installed?
can u try just as a test, to use this video and see if it works on safari:
https://test2.laytheme.com/wp-content/uploads/2023/12/intro_schrauben.mp4

[Dani_MB]

Hi Armin, sorry for the late reply. The video with the screws works on my safari. This is not a Safari problem, as my website videos also don't work on a number of other peoples Safari.

[Dani_MB]

The AI Bot in lay them suggested these option:
• Activate Video for Thumbnails
• Disable Video for Thumbnails on Touch Devices
• Enable Video Lazyloading for Safari

Non of it worked

[emgeoffice]

Sorry to ask, but is it a problem with the autoplay that is activated in your video? I also wonder why autoplay is there as a CSS class. Is that a Lay thing?

If you open the video via link it does not work on Safari (macOS) while it should at least here if I am correct. It almost seems like the video is not available while all the images are listed in "sources".

https://www.mueller-brunke.com/wp-content/uploads/2018/11/Vignette1.mp4

[arminunruh]

Hello! @emgeoffice has a point.

If i open one of your videos in safari, just by its URL, it doesn't work:

https://www.mueller-brunke.com/wp-content/uploads/2018/11/AnotherFriday6.mp4

This means there is likely an issue with the video itself.
You may want to use this free app:
https://handbrake.fr/

And convert your video to a H.264 .mp4 video and then try that exported/converted video.

[arminunruh]

ps: the ai chatbot is good at finding the places of different settings, but its not really smart enough to do much more than that :O