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  3. Mobile white screen error "A problem repeatedly occurred"

Mobile white screen error "A problem repeatedly occurred"

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  • Y Offline
    Y Offline
    yaninaisla
    wrote last edited by
    #1

    Hello LayTheme team,

    I’m experiencing a persistent issue on my website when viewed on mobile devices.

    Website: www.yaninaisla.com

    On mobile, the site loads but then repeatedly switches to a white screen with the message:
    “A problem repeatedly occurred on https://www.yaninaisla.com/…”

    The page sometimes briefly appears, then the white error screen shows again in a loop. Because of this, scrolling is unstable and navigation becomes almost impossible.

    On desktop everything works normally, so the issue seems to be mobile-specific.
    What I have already checked:

    • Cleared browser cache
    • Tested on different mobile browsers
    • No consistent pattern with specific pages (happens across the site)

    Has anyone experienced this before or could point me to what usually causes this in LayTheme?

    I can provide a screenshot if helpful.

    Thanks a lot in advance!
    Yanina

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    • arminunruhA Offline
      arminunruhA Offline
      arminunruh
      Global Moderator
      wrote last edited by arminunruh
      #2

      Hey! Ok im checking it out.

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      • arminunruhA Offline
        arminunruhA Offline
        arminunruh
        Global Moderator
        wrote last edited by
        #3

        ok so basically iphones have very strict RAM limits for tabs
        and your site gets over this limit because of all the vimeo embeds.

        every vimeo/youtube embed is like its own small website that is loaded since those players are iframes

        and on top of that, vimeo loads placeholder images that are a good size for desktop, but too big for phone, which adds to the RAM problem

        im coding a vimeo and youtube lazy loading feature now

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        • arminunruhA Offline
          arminunruhA Offline
          arminunruh
          Global Moderator
          wrote last edited by arminunruh
          #4

          So it seems that you added all of your Vimeo embeds using +more -> +html

          instead of +video -> +youtube/vimeo

          This circumvents the lazy loading of videos that is done in some cases, so basically 70 Vimeo videos or YouTube videos are loaded all at once when visiting the website, even though they're not even shown because they're in a hidden page overlay.

          And this also loads a Vimeo script 70 times, like the same one. It loads it 70 times because that seems to be part of the HTML video embed.

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          • arminunruhA Offline
            arminunruhA Offline
            arminunruh
            Global Moderator
            wrote last edited by
            #5

            So I coded a workaround where Vimeo videos that were included with the HTML element also lazy load now. Same for YouTube videos.

            They were already lazy loaded, but I had to turn off lazy loading of Vimeo and YouTube in some cases because there was some other bug with using the back button.

            Well, anyway, now in Lay Options, in the lazy loading section, I introduced two new checkboxes: lazy load Vimeo and lazy load YouTube. I enabled both of them and made it so they're always lazy loaded if you check those boxes. I made it so it always works with HTML element embeds too, as I said before.

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            • arminunruhA Offline
              arminunruhA Offline
              arminunruh
              Global Moderator
              wrote last edited by
              #6

              grafik.png

              I uploaded the LayTheme version that contains this fix to your website now, because I saw that yet I still had your admin login. I enabled those two settings. Now it may have fixed the iPhone issue. If not, I'm going to continue working on this tomorrow, I think.

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              • arminunruhA Offline
                arminunruhA Offline
                arminunruh
                Global Moderator
                wrote last edited by
                #7

                What's pretty cool is I already see now, when I visit your website, it loads more than a hundred files less and just a few megabytes instead of 50 on initial load.

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                • arminunruhA Offline
                  arminunruhA Offline
                  arminunruh
                  Global Moderator
                  wrote last edited by arminunruh
                  #8

                  grafik.png

                  I would also suggest we keep this setting off. We had this setting turned on on your website, the setting will load images that are way too big for mobile, and this will also create this issue where the website just crashes on your iPhone.

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                  • arminunruhA Offline
                    arminunruhA Offline
                    arminunruh
                    Global Moderator
                    wrote last edited by
                    #9

                    by the way, your website is really beautiful, and your work is too. I'm really impressed with everything! <3

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                    • arminunruhA Offline
                      arminunruhA Offline
                      arminunruh
                      Global Moderator
                      wrote last edited by
                      #10

                      hmm yea that hasnt fully fixed it yet. I will probably continue debugging this more tomorrow

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                      For paid 1-on-1 Lay Theme Coaching, contact Audrey (audrey@cyberslayers.work) or me (info@laytheme.com).

                      We also code custom websites or bespoke Lay features. Drop me a line at info@laytheme.com or check out my work at arminunruh.com.

                      Want to support my work? paypal.me/arminunruh

                      Before you post:
                      1. When using a WordPress Cache plugin, disable it or clear your cache.
                      2. Update Lay Theme and all Lay Theme Addons
                      3. Disable all Plugins
                      4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                      This often solves issues you might run into

                      When you post:
                      1. Post a link to where the problem is
                      2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                      3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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