Unable to upload images

[clara]

I'm not able to upload some images. I've had this problem since I installed Laytheme a month ago.. I'm using Safari.

I read another post about this issue which advised to use a different browser and to re-install lay theme but the person affected said that also didn't work.

So it was suggested to contact the server. How could the server resolve this issue?

Thanks! :)

[mariusjopen]

Dear @clara
can you try to deactivate LayTheme and see if the problem remains?
What happens when you use a different browser?

Best!

Marius

[clara]

Hi Marius :) @mariusjopen I used Chrome and I have the same problem.. How can I deactivate laytheme? I activated another theme and then reactivated Laytheme - Is that correct?

Unfortunately it didn't help either :(

Thanks!

[mariusjopen]

Dear @clara
so when you activate another theme? Does the problem remain?

Best!

Marius

[clara]

@mariusjopen yes when I activated another theme and then re-activated Laytheme I still had the same problem :/

[fernandol97]

Ive encounted this issue before. I don't think it is lay themes fault, I was on the phone to my hosting provider (go daddy) and they did a number of things in the back end to fix it.

[clara]

@fernandol97 thanks for the advice! I will try that

[mariusjopen]

Hi @clara
I meant: When another theme is active, is the problem there as well?

Best!

Marius