Customizer does not load / shows only the menu

[vitamin_____l]

hi, I have a Problem with the customizer. It only shows my menu and everything else is white. I can't really do anything. Everything is on the latest update.... any ideas? thank you !

[Richard]

Dear @vitamin_____l

Could you post a link to your website please? :)

Additionally have tried these troubleshooting options:
https://laytheme.com/troubleshooting.html

Best
Richard

[vitamin_____l]

Hello Richard!
yes!

http://vitamin-----l.com/

thanks for your help!

Best Lenny

[Richard]

Hi Lenny @vitamin_____l

So this happened at the same time you updated Lay Theme?

Some first common steps if you will:

• Wordpress, Lay Theme & Laytheme's Addons are all up to date?

• Any Custom CSS or JS that may interfere is temporarily removed.

• And third-party plugins de-activated to see if this resolves the issue.

If these do not help:
Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

And will try to get this Bug sorted out as soon as possible

Apologies for any inconvenience this may have caused and as always thank you for being a user of Lay Theme!

Sincerely
Richard

[vitamin_____l]

thanks for your help! I've solved the problem. thx!

[felix_rabe]

@vitamin_____l Could you tell us how you solved it? Thanks in advance.