Customizer does not load.

[nickelsmicha]

Customizer does not load.
Can you help me?

[Richard]

Dear @nickelsmicha

Sorry to hear this, On the troubleshooting page:
https://laytheme.com/troubleshooting.html

Customizer control not showing up is addressed, does this apply to you?

" This seems to be a bug with the latest versions of WordPress. Please go to "Settings" → "General". Set the "Site Language" to a different language, save, then set it back to your original language. "

If this does not help could you please try these steps first to make sure:

• Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
• Any Custom CSS or JS that may interfere is temporarily removed.
• Any third-party plugins de-activated to see if this resolves the issue.
• If using a WordPress Cache plugin, disable it or clear your cache.
• License key not activated - (in website blank situations or button not available)
• If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.

Best wishes and let me know how you go

Richard