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  3. Whole website became blank.

Whole website became blank.

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  • D
    D
    danielrushford
    wrote on last edited by
    #1

    https://www.emptyeye.net/ This is my client's website. It was working fine. But after changing the domain everything became blank. But when I disable all plugins only the header footer appears. See attached image: Screenshot 2021-04-03 191304.png

    But when I enable these 2 addons (Lay Theme Carousel,Lay Theme Fullscreen Slider) everything becomes blank again Screenshot 2021-04-03 191530.png

    This is the screen after enabling the plugins:
    Screenshot 2021-04-03 192010.png

    Here's the link https://www.emptyeye.net/

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    • RichardR
      RichardR
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear @danielrushford

      Yes i can see that there is Issue with the Lightbox addon:

      Screen Shot 2021-04-08 at 3.10.56 PM.png

      Could you please make sure of the following before proceeding:

      Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

      Any custom CSS or JS that may interfere is temporarily removed.

      Any third-party plugins are de-activated to see if this resolves the issue.

      If using a WordPress Cache plugin, disable it or clear your cache.

      License key not activated - (in website blank situations or button not available)

      If your WordPress Dashboard shows a warning "PHP Update required”
      Please update your PHP version in your webhost control panel.

      Additionally take a look at https://laytheme.com/troubleshooting.html
      for known problems.

      Talk soon @danielrushford & best wishes :)
      Richard

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