Website content disappears when plugins activated

[Nike D]

Hello,

a few weeks ago I realized my plugins are not working and I left a message in the forum here, but never got a response. By now, I realized that when my plugins are activated the content from my website disappears and only the menu structure remains. The plugins are also not working. Of course I tried to update lay theme and all plugins, but so far nothing helped. I also reinstalled the plugins and re-entered the license key, cleared the cache and did everything I could come up with.

I would be really grateful for some support.
Best,
Nike

Website: http://www.nikedieterich.com

[Richard]

Dear @Nike-D

" I left a message in the forum here, but never got a response. "

I'm sorry this happened your thread must have gotten past me!
Given that you have tried the standard debugging steps (update,cache. plugins etc) & you feel comfortable doing so, please send my your Login details via 'chats' and I will take a closer look 🔍

Note: please do not disclose your private info on the thread itself 🌝

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Talk soon Nike & once again sorry that my support failed you originally

Richard

[Nike D]

Dear Richard,
thank you for your support.
I left you a message in the chat. Did you receive it?
Best,
Nike

[Richard]

Dear Nike

@Nike-D

Somehow two versions of Lay Theme existed within your theme directory, an updated version 3.9.2 and an older version 2.2.2. The older version remained activated.

After deleting both and doing a fresh re-install of the most recent version, activating your plugins now works! 🌝

Please test and let me know if all is working correctly.

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Best wishes Nike and thank you for supporting Lay Theme

Richard

[Nike D]

@Richard

Dear Richard,
thank you for your help! It's working again, but unfortunately the layout of the page is changed a lot now? Is there any way to get back to my former layout?

Best,
Nike

[Richard]

Dear Nike

@Nike-D

Sorry that this happened, the jump from version 2.2.2 - 3.9.2 must have come with changes. Im really sorry i didn't foresee this ( i assumed the Gridder would remain the same) . Did you have any backup's or the plugin "updraft"? if not you will have to re-order the layout, i'm very sorry.

Apologies for not seeing this Nike 😔

Sincerely
Richard