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  3. login not possible, website datas deleted

login not possible, website datas deleted

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  • F
    F
    fraeul.lisa
    wrote on last edited by
    #1

    hello together
    I have built my complete website with Laytheme. This week I wanted to add the webshop to it. After downloading the plugin WooCommerce I can no longer log in using my login
    The domain changes immediately to:
    https://right.trainresistor.cc/follow/track?457423/wp-admin/

    When I log in through wordpress, the laytheme device is missing. The images are gone on the site, as are all the features, different typography and font.
    So far I have logged in like this:
    http://lisabauer.ch/wp-login.php?redirect_to=http%3A%2F%2Flisabauer.ch%2Fwp-admin%2F&reauth=1

    I changed the domain from www.lisabauer.ch to www.naza.ch a few months ago, however I was still able to log in with the mentioned link until now. How can I bring Laytheme back into my wordpress? Is there any way to get the website back or are all settings deleted? Did anyone have the same problem?

    best
    Lisa

    1 Reply Last reply
    0
    • RichardR
      RichardR
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear Lisa

      @fraeul-lisa

      Even though this ocurred when activating Woocommerce, first you should contact your Web hosting service for help. Before changing anything further you need to make a copy of the database to save all information.

      "I changed the domain from www.lisabauer.ch to www.naza.ch"

      "The domain changes immediately to:
      https://right.trainresistor.cc/follow/track?457423/wp-admin/"

      This "right.trainresistor.cc does this make any sense to you?


      Are you able to log into the back-end?

      Do you know what version of Lay Theme you were running?

      Did you have an out of date Carousel version?

      Did you have any suspect Custom JS or <Head> Content?

      What Third-party plugins did you have installed? (if any).


      If you cannot log into the back-end, I think the first step Lisa is to save a copy of the current database and files. Contact your Webhost about Mysql (for wordpress database) & FTP File manager (Files & Wordpress Theme Content etc).


      Talk soon & best wishes 🌻
      Richard
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