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Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
3.2k Topics 14.9k Posts
  • M

    Something went wrong in update.

    11
    0 Votes
    11 Posts
    919 Views
    mariusjopenM
    Dear @martinfalck ok. Good to have backups. Best! Marius
  • R

    Carousel will not re-install?

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    0 Votes
    4 Posts
    294 Views
    mariusjopenM
    Dear @robbyday Also have a look here: https://warptheme.com/wordpress-tutorials/update-wordpress-directly-without-using-ftp/ Best! Marius
  • A

    Site title and menu hidden

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    9 Posts
    767 Views
    mariusjopenM
    Dear @arno_aubry if it works – it works :-) Best! Marius
  • dariusD

    Element Grid

    2
    1
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    2 Posts
    176 Views
    mariusjopenM
    Dear @darius you can set the frame and gutter size in the grey and pink field. Does that answer your question? Best! Marius
  • M

    Grey Line Around Images

    11
    4
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    11 Posts
    1k Views
    mariusjopenM
    Dear @emilnolde can you show an example link? Thank you!! Marius
  • L

    text format issue: text size doesn't change to tablet text size

    4
    0 Votes
    4 Posts
    381 Views
    mariusjopenM
    Cool! Happy that worked out!
  • mdommengetM

    Overlay of page content when switching to another menu point

    8
    0 Votes
    8 Posts
    493 Views
    mariusjopenM
    Dear @mdommenget glad about that! Best! Marius
  • L

    Cannot Upload images

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    0 Votes
    5 Posts
    292 Views
    mariusjopenM
    Dear @lucavanello I saw that and replied :-) Best! Marius
  • T

    Display Submenu in Mobile Menu

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    0 Votes
    2 Posts
    237 Views
    mariusjopenM
    Dear @Txelo in the mobile menu your code will not work. There you need to inspect the mobile-menu-structure and adjust the code. Best! Marius
  • K

    Videos in carousel for mobile

    2
    0 Votes
    2 Posts
    217 Views
    mariusjopenM
    Dear @koliveros Google blocked autoplay and volume-on. There is nothing we can do. If the volume is switched off, the autoplay will work. Best! Marius
  • S

    Responsive doesn't work and the screen becomes white

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    8 Posts
    667 Views
    arminunruhA
    hey this is fixed in the latest update!
  • edgrbnzE

    Tumbnail Grid shows all categories although set otherwise

    15
    1
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    15 Posts
    1k Views
    arminunruhA
    hi with the new update this is fixed. however, you need to follow these steps to make it work: go to your /wp-admin/ and login now open all of the projects that should not be in a certain thumbnailgrid click on "update" in each of these projects
  • S

    Carousel Addon Caption listed

    10
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    10 Posts
    755 Views
    mariusjopenM
    Dear @saonkeer ah wow! Glad you managed it. Thank you for letting us know! Best! Marius
  • B

    Carousel Update: images slide in from right on page load

    2
    0 Votes
    2 Posts
    197 Views
    mariusjopenM
    Dear @bro Can you post a link to our website? Then we can have a look and inspect that. Marius
  • alexbrunoA

    Site automatically refreshes in certain browsers when switching between desktop and mobile styles

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    0 Votes
    8 Posts
    769 Views
    alexbrunoA
    Armin, thank you very much! This is indeed what is happening. The presence of a shortcode module (even with my shortcode plugin deactivated) will cause the page to refresh upon resizing the browser window to mobile/desktop width.
  • A

    Video uploader not working -> HTTP error

    5
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    5 Posts
    414 Views
    A
    Allright. So 12 mb is working fine. Could it be that there is some issue with the coded used? I managed to upload a file using the mpeg4 codec instead of the h.264 (x264) codec and had no issues.. the file was 21 mb in size. Cheers, A
  • B

    Bug image resolution overlay

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    0 Votes
    4 Posts
    272 Views
    mariusjopenM
    Dear @Ben do you know this? https://www.w3schools.com/css/css3_object-fit.asp Best! Marius
  • B

    Unable to upload videos.

    2
    0 Votes
    2 Posts
    204 Views
    mariusjopenM
    Dear @beatrizcoias can you post a link to your website? Then I can have a look. Best! Marius
  • J

    Gridder layout is wiped from all projects

    3
    0 Votes
    3 Posts
    303 Views
    arminunruhA
    Hey I don't see an email sent by your email address. Well maybe you moved your website and did not export the database properly? What happened before this? Maybe you were the one who emailed me who ran into this problem because you used the velvet blue plugin for moving your website?
  • telmotypeT

    Site breaks upon refresh

    10
    1
    0 Votes
    10 Posts
    1k Views
    arminunruhA
    well we were writing emails. qtranslate is not compatible anymore with the new php versions so i asked you to try a php version that is a little older i will need to look into maybe supporting a different translation plugin in the future

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Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

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