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3.1k Topics 14.4k Posts
  • Site Title not updating on the phone format

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    RichardR
    Dear @chloeval As a first debug ๐Ÿ› - It may be your phone's Cache. Clearing this & also viewing the website in an Incognito window will make sure. This is what i see when viewing on an Iphone 11 (Safari) : [image: 1621549686098-screen-shot-2021-05-21-at-10.27.11-am-resized.png] Best wishes & talk soon ๐ŸŒ Richard
  • mobile site title not working

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    RichardR
    No worries @rlon Thank you for concluding the thread, & good luck for the rest of your Lay project ๐ŸŒผ Richard
  • Cannot Customize Main Page

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    RichardR
    Dear @nibw Have sent you a message via 'chats' โœจ Talk soon & best wishes Richard
  • back end glitch

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    RichardR
    Dear @NAS Please set the new frame dimensions & then click 'Publish'. This will allow the Gridder to re-calibrate the elements to its new dimensions. I have forwarded this situation to Armin already from another thread so will wait to see what's going on. Best wishes & have a wonderful day ๐ŸŒ Richard
  • Fonts not displaying on Desktop (Chrome, Edge)

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    RichardR
    Dear @svinder Have sent you a message via 'Chats' โœจ Talk soon & best wishes Richard
  • multiple menu issue

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    RichardR
    Dear @NAS Lay Theme's Menu Amount can be set in "Lay Options" : [image: 1621232180702-screen-shot-2021-05-17-at-6.15.17-pm-resized.png] Best wishes Richard
  • Textbox not showing up

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    RichardR
    Dear Juli @juli I think you are referring to Project Thumbnail 'Titles'. These can be changed in: Customize > Project Thumbnails > Project title. Update: I think you have already solved this as there are no Titles anymore on your Project Thumbnails ๐ŸŒ Have a wonderful day Juli & best wishes Richard
  • Gridder does not show!

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    RichardR
    Dear Roussel @rousseljustine Could you please post a link to your website or provide further information. Please make sure of the following steps: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update requiredโ€โ€จPlease update your PHP version in your webhost control panel. Possibly your website is running PHP 8.0 this has been known in some cases to cause issue. Additionally take a look at https://laytheme.com/troubleshooting.htmlโ€จfor known problems. Talk soon & best wishes ๐ŸŒ Richard
  • This topic is deleted!

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  • Sample page text overlaying home page!

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    arminunruhA
    hey everbody, if you update lay theme now, you can then remove the text in /wp-admin/ in "pages" when editing the page where the example text pops up
  • Spacing between sections isn't right

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    A
    Hey! You have to click on any project, this is only the main-site where everything works. Just click for example on the picture with the food-photo on the top left or on the architecture-picture on the top right.
  • 0 Votes
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    RichardR
    Dear Markus @Markus "You can't get back to the point where you were before. You always get to the beginning of the Project Thumbnail Grid." Do you refer to when you enter a project via the thumbnail and then go 'back' in your browser to previous page? ( Project Thumbnail Grid page ) Talk soon & best wishes Markus ๐ŸŒป Richard
  • Website extremely loading slow

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    RichardR
    Dear @Tstudios Yes there is some slow loading - do the images need to be over 5100 px wide? is it possible to reduce them first? Best wishes & talk soon ๐ŸŒผ Richard
  • Thumbnail Grid doesn't appear

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    RichardR
    Dear Antonini @Antonini-Archi Even though the 'Carousel' Addon & 'Fullscreen Slider' are paid extensions we recommend them as they have been created for use with Laytheme specifically. Also please make sure of the following before proceeding: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update requiredโ€โ€จPlease update your PHP version in your webhost control panel. Possibly your website is running PHP 8.0 this has been known in some cases to cause issue. Additionally take a look at https://laytheme.com/troubleshooting.html Talk soon Antonini & best wishes :) Sincerely Richard
  • Project Thumbnails Mouseover does not work anymore when description added

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    RichardR
    Dear @Sylvia-Perez Could you please post a link to your website with the Bug in question, and i can better inspect that ๐ŸŒ Best wishes & talk soon Richard
  • category pages - gridder missing

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    RichardR
    Dear @Pionira @reifmyersartist Unfortunately YOAST clashes quite badly with Laytheme's Gridder for this reason we ask not to use it. As of yet the situation is not easily remedied. I am sure it is possible, but every time YOAST or Laytheme release a new update you would need to also update your Custom Fix to suit. Best wishes Richard
  • Problem with custom CSS (mix-blend-mode: exclude) since update

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    RichardR
    Dear @Israfil I think its worthwhile looking into why Mozilla behaves differently with mix-blend-mode as both Safari and Chrome are functioning properly. Apologies that in cannot be of further assistance at this time Sincerely Richard
  • not able to move burger icon to left side

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    RichardR
    Dear @kalamakumaran Thank you for the post, i am assuming that @jpp issue is solved because they have removed their comment.. Best wishes & thank you for supporting Laytheme ๐ŸŒ Richard
  • Gridder not showing in Category

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    RichardR
    Dear @dw_182 Thank you for the Update, great to hear you can continue working. @j36g2 Have you found your issue resolved since posting? Talk soon & have a wonderful day Sincerely Richard
  • Full screen slider - topframe does not work

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    No one has replied

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Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options โ†’ Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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