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Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
3.2k Topics 14.9k Posts
  • J

    Page won't load unless I refresh

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    129 Views
    RichardR
    Dear Julie @juliegrosche In reference to your same question on another thread: http://laythemeforum.com/topic/5958/page-only-loads-content-on-refresh Best wishes Richard
  • CraigC

    Carousel displays thin vertical line on right side

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    897 Views
    arminunruhA
    hey can you update the carousel addon now and see if it works now?
  • R

    Filter Category keeps resetting

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    7 Posts
    403 Views
    RichardR
    Thanks for the update @Remco-van-Dun!
  • G

    ERROR: Warning: count():

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    2 Posts
    99 Views
    RichardR
    Dear @GAP Could you please make sure of the following: 🌝 Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are temporarily de-activated. How have you added your fonts into > Lay Options > Webfonts ? Do you use a Child theme? - Your theme name reads /lay-1/ Also these links may help: http://laythemeforum.com/topic/3623/fatal-error/2 http://laythemeforum.com/topic/4870/bug-countable-fontmanager-php/4 http://laythemeforum.com/topic/5037/warning-appearing-on-website/4 Talk soon @GAP & best wishes Richard
  • A

    This topic is deleted!

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    3 Views
    No one has replied
  • A

    Project images not showing but URL is working

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    86 Views
    RichardR
    Dear @arocharocha I see you have some third-party plugins installed. To help with the debugging - could we set up a Vanilla Lay Theme environment? this way we can test if its the Theme or something else. Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel. Possibly your website is running PHP 8.0 this has been known in some cases to cause issue. If the images then appear - you can re-activate your Plugins one by one to see which is causing the clash! 💥🌝 Talk soon and have a wonderful day Richard
  • panteleyP

    Problem adding Google Fonts

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    221 Views
    RichardR
    Dear @pandeli In your above screenshot, you may see its written: "Please insert your "Font name", "JavaScript Embed Code" and your "font-family" CSS below. Don't insert any other CSS styles like "font-weight" or "font-style"!" You only need to insert the main font-family from google, not its variations. Then in "text formats" you can use this font and change its weight or style settings properly: [image: 1631256549545-screen-shot-2021-09-10-at-6.47.53-pm-resized.png] https://laytheme.com/documentation.html#textformats Best wishes 🌝 Richard
  • rlonR

    Gridder dissapears

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    1 Posts
    82 Views
    No one has replied
  • M

    Menu Style / Menu Point Active / Underline Strokewidth doesn't work

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    10 Posts
    595 Views
    RichardR
    Dear @yanekblue A new version of Lay Theme and the Carousel Addon are available for update 🌝 Best wishes Richard
  • S

    Image Padding footer

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    2 Posts
    50 Views
    RichardR
    Dear @slomka Unsure if this a Lay Theme Bug 🐛, have you used third-party plugins and custom code to insert these social media icons? [image: 1631058520517-screen-shot-2021-09-08-at-11.48.23-am-resized.png] If you could please describe your setup a bit more for further understanding 🌝 Best wishes Richard
  • H

    This topic is deleted!

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    1 Views
    No one has replied
  • N

    Safari 15.0 (beta MacOS Monterey): .mp4 autoplay stopped working

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    2 Posts
    154 Views
    RichardR
    Thanks for the update @nypaloto ! 💥 Will keep this in mind & we will see if there is an increase in users with the same problem 🌝 Best wishes Richard
  • S

    Mobile background video not playing (iOS, Safari & Chrome)

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    2 Posts
    117 Views
    RichardR
    Dear @shbln Background Video on the mobile Layout is working for me (Safari, Chrome). Has something since changed? please clear your cache or use an incognito window for testing to be sure 🔍 Best wishes Richard
  • T

    Site title logo is always positioned fixed, even if the checkbox is not checked

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    3 Posts
    151 Views
    RichardR
    Dear @thomasmaier Thanks for the update, yes ive noticed that 'draft' mode before too! 🌝 Best wishes Richard
  • H

    Links in carousel are messed up

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    24 Posts
    2k Views
    arminunruhA
    hey in case this is still an issue please: can you send your ftp login data, website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?
  • T

    Active “current menu item” not changing anymore

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    8 Posts
    638 Views
    T
    Cool, thanks for your work @arminunruh !
  • P

    Project filter re-order bug

    5
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    5 Posts
    299 Views
    arminunruhA
    ok just fixed this, i'll release the update soon
  • M

    qTranslate-XT (3.10.0), last version does not work anymore ;(

    5
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    5 Posts
    246 Views
    daniD
    @Markus It's no longer supported by WP!
  • A

    Anchor link reloads page before scrolling

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    2 Posts
    185 Views
    RichardR
    Dear Alasdair @alasdair17 I see there are some 3rd party Plugins installed along with console errors. It is likely your Wordpress back-end environment and not Lay Theme. "Lay Theme is not responsible for compatibility with all 3rd-party plugins." Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. Also you reference reloading page, check out AJAX in Lay Options :[image: 1630451844692-screen-shot-2021-09-01-at-11.17.14-am-resized.png] https://laytheme.com/troubleshooting.html Please test Lay Theme in this vanilla environment and see if the anchor works as it should. 🌝 From there you can add plugins back in 1 by 1 and see when the clash occurs - isolating the problem plugin. Talk soon Richard
  • L

    Editing Page using "Element Grid/Masonry" with text causes endless text doubles

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    0 Votes
    10 Posts
    555 Views
    daniD
    Yeah it's an incompatibility with Q-Translate X....

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Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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