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Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
3.2k Topics 14.9k Posts
  • P

    Mobile layout doesnt show up

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    2 Posts
    125 Views
    RichardR
    Dear Jochem @jochemruarus When referring to these icons do you mean the ones in the Wordpress backend? [image: 1603370589609-screen-shot-2020-10-22-at-2.42.43-pm-resized.png] Also if you could post a link to your website with the example issue that would be great and i could better inspect :) Best Wishes Richard
  • L

    Customize page not working

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    6 Posts
    335 Views
    RichardR
    Dear @lucaslarochelle No worries, most welcome :) Great to hear the issue is solved and you can continue working on that cool website! Best wishes, have a wonderful day and thank you for using Lay Theme Richard
  • L

    Search term not matching results

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    3 Posts
    216 Views
    arminunruhA
    ok, i wrote this down as a bug and i'll need to fix this. can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com for further inspection?
  • T

    issues on various devices

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    10 Posts
    589 Views
    RichardR
    Dear @The-Red Great to hear ! Thank you for providing a conclusion to this thread and best wishes in the future :) sincerely Richard
  • W

    Nothing Shows Up Anymore

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    4 Posts
    119 Views
    RichardR
    Dear @Willan Awesome! :) Great to hear and best of luck in the future Sincerely Richard
  • O

    UNREGISTERED version of Lay Theme. Please enter your License Key.

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    4 Posts
    118 Views
    RichardR
    Dear @OfficeForDesign I have seen them this morning yes, If you had also sent an email to licensekeys@laytheme.com i have seen this and forwarded it for inspection Let me know! :) Richard
  • L

    Project arrows on mobile version keeps appearing

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    6 Posts
    194 Views
    L
    @arminunruh Great! Thanks for your help.
  • T

    Cannot delete anything in code editor

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    13 Posts
    1k Views
    RichardR
    Dear @Jonny Could you please post a link to your website with the example issue then a better inspection can take place :) Best wishes Richard
  • N

    Project Title: Space between Title and Image not changing

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    8 Posts
    432 Views
    RichardR
    Dear @nypaloto Awesome! :) Thank you for getting back and making a conclusion to the thread as this helps others as well! Best Richard
  • V

    Menu items appear without navbar

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    2 Posts
    84 Views
    RichardR
    Dear @v1ncent Thank you for your bug report, If possible could you please post a link to your website with the example issue, and I can take a closer look :) Best wishes Richard
  • C

    scroll on pages doesn't work & background problems

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    2 Posts
    170 Views
    RichardR
    Dear @clbv Would it be possible to post a link to your website with the example issue/ issues? And i can get a better idea :) Sincerely Richard
  • F

    Problems with the layout in mobile version

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    2 Posts
    190 Views
    RichardR
    Dear @fredyatb The website will be displayed based on the Viewport width. So a calculation occurs where if the Browser width is less than say :600px it becomes the TABLET mode and when the browser width becomes less than say: 480px it become Mobile mode. This isn't a bug exactly because the website is doing what it should and is displaying what should be displayed based on screen width. Let me know your thoughts :) Best wishes Richard
  • FWF

    Front Page Customizer doesn't work

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    12 Posts
    880 Views
    L
    @leamarque said in Front Page Customizer doesn't work: ried everything on the troubleshooting section Hi Richard, Will do, thank you! :)
  • DMBD

    Custom right cursor disappearing on right hand side of carousel

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    7 Posts
    934 Views
    RichardR
    Dear Omar @omar Thank you for following up, and your conclusions on this issue, this helps others with the Thread in the future as well. Thank you for using Lay Theme and have a wonderful day Best Richard
  • W

    This topic is deleted!

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    2 Posts
    7 Views
  • J

    Frontpage/Home Issue on Mobile

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    7 Posts
    479 Views
    RichardR
    Dear @Flaneur-Company Could you please post a link to your website and we can better inspect this issue, Have a wonderful day :) Sincerely Richard
  • J

    Broken Code shown on Page since Update

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    5 Posts
    330 Views
    arminunruhA
    Can you update your PHP version to a version like 7.3 or sth like that? You can do this in your Webhost Control Panel. [image: 1601454025789-screenshot-2020-09-30-at-10.20.03.png]
  • L

    Problem with webfonts with Firefox and Chrome

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    2 Posts
    72 Views
    RichardR
    Dear @Lian-Lee Could you post a screenshot or refer to the text that isnt being displayed in the correct font? Does this plugin give you the ability to add both .woff & .woff2 files? Let me know :) Best wishes and thank you for using Lay Theme, Richard
  • A

    Text bug

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    2 Posts
    150 Views
    RichardR
    Dear @angramaria Do you have any third-party plugins installed that when de-activated resolve the issue? Do you have any Custom JS that when temporarily removed resolves the issue? Best wishes and have a wonderful day, Thank you for using Lay Theme Rich
  • X

    Instagram browser problem

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    2
    0 Votes
    2 Posts
    153 Views
    RichardR
    Dear @Xavi When loading the website from Instagram? Forgive me, i just wish to understand better the exact setup? Best Richard

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Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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