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  3. Design customizer is not loading

Design customizer is not loading

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  • M
    M
    MickeyOne
    wrote on last edited by
    #1

    The Design customizer is not loading, it stays blank :/
    Deactivated all plugins
    Lay Theme and Lay Theme's add-ons all up to date , as well as Wordpress

    Im Building my website offline with MAMP
    Had no problems before.

    Can you help me out?
    Best,
    Michael

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    0
    • RichardR
      RichardR
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear Michael @MickeyOne

      Could you please go to your Customizer.
      Depending on if your using Chrome, Safari or Firefox but they all have developer tools - 'Right Click' and choose inspect:

      Screen Shot 2021-02-26 at 8.58.59 AM.png

      From there please go to "Console"
      Screen Shot 2021-02-26 at 8.59.26 AM.png

      If you could take a screenshot of what is happening in the 'Console Log' that would be great, likely there are some clues!

      Best wishes
      Richard

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      1
      • M
        M
        MickeyOne
        wrote on last edited by
        #3

        @Richard-K
        I hope I photographed the right one.

        Bildschirmfoto 2021-02-26 um 12.01.05.png Bildschirmfoto 2021-02-26 um 12.01.43.png

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        • RichardR
          RichardR
          Richard
          Global Moderator
          wrote on last edited by
          #4

          Dear @MickeyOne

          Not quite but wish to help!
          Before proceeding further:

          • Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

          • Any Custom CSS or JS that may interfere is temporarily removed.

          • Any third-party plugins de-activated to see if this resolves the issue.

          • If using a WordPress Cache plugin, disable it or clear your cache.

          • License key not activated - (in website blank situations or button not available)

          • If your WordPress Dashboard shows a warning "PHP Update required"

          please update your PHP version in your webhost control panel.

          • Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.

          Normally i would ask for your Login details and try to get to the bottom of it - but we may just have to go bit by bit sorry because you are working On a Localhost! :)

          Talk soon & best wishes
          Richard

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          0
          • M
            M
            MickeyOne
            wrote on last edited by
            #5

            @Richard-K
            i changed the Language >>>> troubleshooting ;)
            and now its working again :)
            Next time I will look there first.
            Lesson learned.
            Thanks for your help!!
            Michael

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            0
            • RichardR
              RichardR
              Richard
              Global Moderator
              wrote on last edited by
              #6

              Dear Michael @MickeyOne

              Cool! :)
              Happy that its working again and you can continue with your project!

              Best wishes
              Richard

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              0

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