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  3. "Sorry, you are not allowed to access this page."

"Sorry, you are not allowed to access this page."

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  • F Offline
    F Offline
    fernandol97
    wrote last edited by fernandol97
    #1

    Hey guys, getting "Sorry, you are not allowed to access this page" when attempting to update my Laytheme? Only have two logins for the site, and both are labeled as administrator.

    Also if i try to update a design on a page I'm working on and press "update" it takes me straight to the page but wihtout the updates? any idea whats going on?

    Any guidance? thanks

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    • arminunruhA Offline
      arminunruhA Offline
      arminunruh
      Global Moderator
      wrote last edited by
      #2

      can you go to lay options, search for gzip and enable it?

      then check if at least you can update a page / project afterwards

      F 2 Replies Last reply
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      • arminunruhA arminunruh

        can you go to lay options, search for gzip and enable it?

        then check if at least you can update a page / project afterwards

        F Offline
        F Offline
        fernandol97
        wrote last edited by
        #3

        @arminunruh said in "Sorry, you are not allowed to access this page.":

        gzip

        am i being real stupid, but i type in gzip hit enter and nothing shows up?

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        • arminunruhA arminunruh

          can you go to lay options, search for gzip and enable it?

          then check if at least you can update a page / project afterwards

          F Offline
          F Offline
          fernandol97
          wrote last edited by
          #4

          @arminunruh and i dont see it in the gridder options? the troubleshooting guide points me here? Screenshot 2026-04-30 at 8.33.43 pm.png

          F 1 Reply Last reply
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          • F fernandol97

            @arminunruh and i dont see it in the gridder options? the troubleshooting guide points me here? Screenshot 2026-04-30 at 8.33.43 pm.png

            F Offline
            F Offline
            fernandol97
            wrote last edited by
            #5

            im curreently on Version: 10.1.6 if it makes a difference

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            • arminunruhA Offline
              arminunruhA Offline
              arminunruh
              Global Moderator
              wrote last edited by
              #6

              hey, in Lay Options, there is a search bar at the top. Just enter GZIP there. Yeah, maybe that makes a difference. I'm not sure. Maybe try to update to the latest version.

              F 1 Reply Last reply
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              • arminunruhA arminunruh

                hey, in Lay Options, there is a search bar at the top. Just enter GZIP there. Yeah, maybe that makes a difference. I'm not sure. Maybe try to update to the latest version.

                F Offline
                F Offline
                fernandol97
                wrote last edited by
                #7

                @arminunruh yeah I can’t update to the newest version, it won’t let me that’s why I’m trying to find GZIP option. Searching the search bar doesn’t do anything :( any idea?

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                • arminunruhA Offline
                  arminunruhA Offline
                  arminunruh
                  Global Moderator
                  wrote last edited by
                  #8

                  can u send your wp-admin login to info@laytheme.com please

                  F 1 Reply Last reply
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                  • arminunruhA arminunruh

                    can u send your wp-admin login to info@laytheme.com please

                    F Offline
                    F Offline
                    fernandol97
                    wrote last edited by
                    #9

                    @arminunruh sure will do, thanks!!

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