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  3. Fonts on the mobile

Fonts on the mobile

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  • T
    T
    Toby
    wrote on last edited by
    #1

    Hi

    I updated my theme ( 2.5.4 ) and then noticed my custom fonts weren't working on the mobile ( iPhone )
    they appear ok on the desktop and when I reduce screen down to phone dimensions on the desktop.

    Could the update be the reason behind this?

    www.tobyneilan.com

    Cheers
    Toby

    1 Reply Last reply
    0
    • mariusjopenM
      mariusjopenM
      mariusjopen
      Global Moderator
      wrote on last edited by
      #2

      Dear @Toby
      on my iPhone 6 all the fonts load correctly.

      Which phone do you use?

      Best!

      Marius

      www.mariusjopen.world

      1 Reply Last reply
      0
      • T
        T
        Toby
        wrote on last edited by Toby
        #3

        Hi Mauris

        I have an iPhone 7 plus using iOS11.3 and my custom fonts have been replaced with a default font not matching the desktop version.

        Cheers
        Toby

        0_1524571545034_IMG_6266.PNG

        1 Reply Last reply
        0
        • mariusjopenM
          mariusjopenM
          mariusjopen
          Global Moderator
          wrote on last edited by
          #4

          Dear @Toby

          can you check on a different iPhone. Or on a different mobile browser?

          We will also investigate.

          All the best!

          Marius

          www.mariusjopen.world

          1 Reply Last reply
          0
          • T
            T
            Toby
            wrote on last edited by
            #5

            Thanks Marius

            It appears to be working on a Pixel phone but It's also not working on a iPhone 7

            Cheers
            Toby

            1 Reply Last reply
            0
            • arminunruhA
              arminunruhA
              arminunruh
              Global Moderator
              wrote on last edited by
              #6

              ok thanks will look at this!

              1 Reply Last reply
              0
              • T
                T
                Toby
                wrote on last edited by
                #7

                Thanks Armin

                Toby

                1 Reply Last reply
                0
                • arminunruhA
                  arminunruhA
                  arminunruh
                  Global Moderator
                  wrote on last edited by
                  #8

                  Ok I looked at it on an IPhone X v1
                  iPhone 7 plus v 10.3
                  iPhone 6s v 11.3.1

                  Couldn't reproduce it :/

                  Do you have version 11.3 or 11.3.1 ?

                  1 Reply Last reply
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                  • arminunruhA
                    arminunruhA
                    arminunruh
                    Global Moderator
                    wrote on last edited by
                    #9

                    also on iOS 11.2 i couldnt reproduce it on iphoneX and iphone 7+

                    Are u using safari?

                    T 1 Reply Last reply
                    0
                    • arminunruhA arminunruh

                      also on iOS 11.2 i couldnt reproduce it on iphoneX and iphone 7+

                      Are u using safari?

                      T
                      T
                      Toby
                      wrote on last edited by
                      #10

                      @arminunruh

                      I'm using 11.3 and safari - odd because I Just visited on the iPhone and the text was displaying correctly (which is good but bizarre)

                      I have now updated to 11.3.1 and fonts are still correct.

                      However I had some one check on an iPhone 7 (iOS 11.3.1 ) and it still didn't work

                      Thanks for looking into it

                      Toby

                      1 Reply Last reply
                      0
                      • mariusjopenM
                        mariusjopenM
                        mariusjopen
                        Global Moderator
                        wrote on last edited by
                        #11

                        Dear @Toby
                        we will check.

                        Best!

                        Marius

                        www.mariusjopen.world

                        1 Reply Last reply
                        0
                        • arminunruhA
                          arminunruhA
                          arminunruh
                          Global Moderator
                          wrote on last edited by
                          #12

                          Sorry but I can't reproduce this on an iPhone 7 :/

                          1 Reply Last reply
                          0
                          • T
                            T
                            Toby
                            wrote on last edited by
                            #13

                            Hi Armin

                            Having had the fonts working on the iPhone 7 plus - bizarrely a recent visit on my phone I noticed I had lost the custom fonts again.

                            I cleared my safari history and data on iPhone but am still missing my custom fonts!?

                            Cheers
                            Toby

                            see screenshot

                            0_1525766980029_IMG_6345.PNG

                            1 Reply Last reply
                            0
                            • mariusjopenM
                              mariusjopenM
                              mariusjopen
                              Global Moderator
                              wrote on last edited by
                              #14

                              Dear @Toby
                              all right. We will check again.

                              Best!

                              Marius

                              www.mariusjopen.world

                              1 Reply Last reply
                              0
                              • arminunruhA
                                arminunruhA
                                arminunruh
                                Global Moderator
                                wrote on last edited by
                                #15

                                Ok.

                                Does this happen with any custom font or is it only this one?
                                Maybe it has sth to do with the font itself, maybe you can try a different webfont?

                                1 Reply Last reply
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                                • T
                                  T
                                  Toby
                                  wrote on last edited by Toby
                                  #16

                                  Hi Armin

                                  Yes both my custom fonts no longer work

                                  F37 Ginger Round

                                  Oban Triangle Regular

                                  1 Reply Last reply
                                  0
                                  • mariusjopenM
                                    mariusjopenM
                                    mariusjopen
                                    Global Moderator
                                    wrote on last edited by
                                    #17

                                    Hi @Toby

                                    can you send me the font files and I will try myself?

                                    marius@thepeople.world

                                    Best!

                                    Marius

                                    www.mariusjopen.world

                                    T 1 Reply Last reply
                                    0
                                    • mariusjopenM mariusjopen

                                      Hi @Toby

                                      can you send me the font files and I will try myself?

                                      marius@thepeople.world

                                      Best!

                                      Marius

                                      T
                                      T
                                      Toby
                                      wrote on last edited by
                                      #18

                                      @mariusjopen Thanks Marius email has been sent.

                                      1 Reply Last reply
                                      0
                                      • mariusjopenM
                                        mariusjopenM
                                        mariusjopen
                                        Global Moderator
                                        wrote on last edited by
                                        #19

                                        Hi @Toby

                                        it works on iPhone 7 and X.

                                        Is it only on your phone?

                                        Best

                                        Marius

                                        1_1526394850448_Bildschirmfoto 2018-05-15 um 16.32.27.png 0_1526394850447_Bildschirmfoto 2018-05-15 um 16.31.23.png

                                        www.mariusjopen.world

                                        1 Reply Last reply
                                        0
                                        • T
                                          T
                                          Toby
                                          wrote on last edited by Toby
                                          #20

                                          Hi Marius

                                          Thanks for taking a look - Its not just my iPhone I have looked on two separate iPhone 7 devices both up to date with iOS 11.3.1

                                          Do you think a re-load of the fonts to site might help?

                                          Cheers
                                          Toby

                                          1 Reply Last reply
                                          0

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